This policy applies equally to all European based House of Colour Stylists/Franchisees as well as House of Colour Ltd based here in the UK.
Information we use, how & why
When shopping online with House of Colour Ltd, we ask for information such as your name, email & delivery address and credit or debit card details via our secure partners. A contact telephone number may also be requested so that you can be contacted if there is a problem with the order. All this information is necessary to process & notify you of your order. We may also collect web browsing information so that we can continue to improve the performance of our website.
If you complete purchases using a Client Code to receive the discount then your details including purchases made but not payment details, are shared with the Franchisee who owns the Client Code so that they know when and what their clients have purchased directly.
If you complete any information request forms they will specify before you press the go button what we will use the data collected for and we will only use it for that reason.
If you make use of our online booking systems with our Stylist/Franchisees then that contact data will be passed to those Stylist/Franchisees so they can fulfil that request and respond to you in the appropriate manner. They will only use your data for that purpose unless you give further permission for other uses.
Once you have completed your consultations with our Stylist/Franchisees then they may hold details on the results of that consultation including your seasonal colour, make up preferences and clothing personality. This data may then be used to filter out any offers or promotions that would not be suitable for you as well as other business uses.
Safety & Security of your Information
Our site uses the latest secure server technology to ensure your information is protected to the highest standard, whenever you place an order or access your account information. The Secure Sockets Layer (SSL) software we use encrypts the information you input, ensuring that it is virtually impossible for unauthorised parties to read any information that you provide. All manual data is kept safe and secure.
Contacting us by Telephone
To help us ensure excellent levels of customer service, we may monitor calls for the purposes of staff training.
House of Colour Ltd and it’s Stylists/Franchises comply with all aspects of the Data Protection Act and the latest European legislation more commonly known as GDPR. When we or our Stylist/Franchisees collect any data, we will store this data safely and securely.
Data Sharing & Storage
We do not share your data with 3rd parties for marketing purposes apart from as necessary with our Stylist/Franchisees or if required to by law. The data our Stylist/Franchisee collects may also be shared with us, but we will not use it to contact you, only our Stylist/franchisees will do this.
We may need to share your personal information with companies that provide services on our behalf, such as printers, couriers, mailing houses, data hosting services, email providers. We always ensure these companies give your information the same level of care and security we do.
We will keep your data for as long as you want us to, just let us know when you want us to delete it, either via the unsubscribe facilities on the emails or by getting in contact directly for data that may be stored manually or on other systems.
We hold your personal information for as long as we have a legal or business reason to do so, which generally means as long as you remain a customer of us or our Stylist/Franchisees or as required to meet our legal obligations.
Use of ‘Cookies’
Cookies are small pieces of data or text files that are stored by your web browser on your hard drive. Cookies allow a website to personalise your shopping experience and let the website know when the user has returned for example. Our cookies do not contain any personal information about you however and are only used to determine your browser and user preferences for our site, to help enhance your browsing experience. However, if you prefer, you can set your browser software to not accept cookies. You should still be able to use our site without cookies enabled, but you may lose a certain level of functionality.
If you would like to come off any of our mailing lists then please use the opt out functionality that is present in all our mailings. If you have any queries about the personal and account information we are holding in your name, please contact our Customer Service team, who will be more than happy to review your file and update or delete the records. You can contact our Customer Service team by email or phone:
Telephone: 01923 211188
Alternatively, if you wish to change your existing preferences in relation to your contact details with House of Colour Ltd please go to Your Account on the web site where you can review and update your details accordingly.
If you are querying data that a Stylist/Franchisee is holding about you then please contact them directly and if you do not get a satisfactory response please then use the contact details above.
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.