Last Updated: 20th November 2025
Returns & Refunds
- Our standard return policy allows returns within 30 days of purchase for unused items in original packaging.
- Sale items are not eligible for returns or exchanges, except where faulty.
- Refunds are processed within 14 business days to your original payment method.
- We cover return shipping for faulty or incorrect items only.
- This does not affect your statutory rights.
Right to Cancel (Consumer Contracts Regulations)
- You have the right to cancel your order within 14 days of receiving your goods for a full refund.
- To exercise this right, email info@houseofcolourhq.com.
- This right does not apply to:
- Personalized or custom-made items.
- Services already performed with your consent.