House of Colour UK – Terms & Conditions – Last Updated: 20th November 2025
1. Definitions
- “We”, “Us”, “Our” refers to House of Colour Ltd, 7 Bell Yard, London, WC2A 2JR.
- “You”, “Your” refers to the customer using our website.
- “Goods” means products purchased via houseofcolour.co.uk.
- “Services” means consultations or other services provided by House of Colour consultants.
2. Acceptance of Terms
By using our website or placing an order, you agree to these Terms & Conditions. If you do not accept these terms, you must stop using the site immediately.
3. Ordering & Payment
- Orders are accepted once payment has cleared.
- Prices include VAT where applicable.
- Delivery charges are displayed at checkout.
- We accept payment via secure SSL systems provided by Lloyds Bank Merchant Services and Securehosting.co.uk.
4. Delivery
- We aim to dispatch orders within 2 working days; delivery typically occurs within 7 working days.
- Delivery times are estimates and may vary due to factors beyond our control.
- For international orders, local taxes, duties, and customs clearance are your responsibility.
- We are not liable for delays caused by customs or third-party carriers.
5. Right to Cancel (Consumer Contracts Regulations)
- You have the right to cancel your order within 14 days of receiving your goods for a full refund.
- To exercise this right, email info@houseofcolourhq.com.
- This right does not apply to:
- Personalized or custom-made items.
- Services already performed with your consent.
6. Returns & Refunds
- Our standard return policy allows returns within 30 days of purchase for unused items in original packaging.
- Sale items are not eligible for returns or exchanges, except where faulty.
- Refunds are processed within 14 business days to your original payment method.
- We cover return shipping for faulty or incorrect items only.
- This does not affect your statutory rights.
7. Services
- If you have concerns about a service (e.g., Colour or Style Analysis), please contact your consultant first.
- If seeking a second opinion, disclose previous consultations to ensure expectations are met.
8. Cookies & Privacy
- We use cookies to improve your experience. Non-essential cookies require your consent via our cookie banner.
- Please see our full Privacy Policy for details on how we handle your data.
9. Intellectual Property
- All content, trademarks, and logos on this site are owned by House of Colour or licensed to us.
- You may not copy, reproduce, or distribute content without permission.
10. Limitation of Liability
- Nothing in these terms limits liability for death, personal injury, or fraud.
- We are not liable for indirect or consequential losses arising from use of our site or goods.
11. Force Majeure
We are not responsible for delays or failures caused by events beyond our control, including strikes, natural disasters, or technical issues.
12. Changes to Terms
We may update these Terms & Conditions from time to time. Changes will be posted on this page, and continued use of the site constitutes acceptance.
13. Governing Law
These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact Us
For questions or complaints, contact:
- Email: info@houseofcolourhq.com
- Phone: +44 (0)1923 211 188
- Address: 7 Bell Yard, London, WC2A 2JR